RETURNS
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
You don't like one/more articles and would like to return them?
Send us an email with the following information and return the item within 14 days of delivery. As soon as we receive the package, we will refund you the amount to the same payment method you have used. Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
We only accept returns send to the following address:
Prinz Berlin
Heigelstr. 36
DE - 81545 München
E-Mail: hello@prinzberlin.com
Containing the following information:
- Name and Surname
- Order number
- Items to be returned (Name + Quantity)
- Reason for return
Alternatively, you are more than welcome to use the following form: The the form
You don't like the item but would like to exchange it?
No problem, send us an email with the item you want and we reserve it for you. As soon as we receive the original order (you pay the return shipping costs) we will send you the new item at our expense.
Are returns free of charge?
Cost of return shipping will be your responsibility - kindly bear with us on this as we are still a small business, and we are working every step of the way to make the overall return/exchange process smoother in the near future. Please note that your package must be sufficiently stamped, and we strongly recommend that you use a registered postal service to return items and log the tracking details as we cannot be held responsible for the loss of a returned item. We strongly recommend that you keep proof of postage so that you have proof if we do not receive your package.
How long does it take to process my refund?
Please note that there is no notification of receipt. Once we receive your return, it will take 2-5 business days for your return to be processed. We will send you an email when our team has processed your refund. The refund can only be processed back to the original method of payment. Refunds from PayPal and credit cards may take up to 10 business days to return to your account. If you purchase with a promotion code, the refund will be for the amount of the actual payment, which was invoiced after the voucher was used. The general terms and conditions of the particular promotion apply.
RETURN AND REFUND POLICY
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Items must be in the original condition in which they were shipped, with the original packaging and all labels, to receive a refund. Products that appear to have been worn, washed or altered in any way may be rejected. Therefore, please be careful when trying on the goods as we cannot accept goods with make-up and/or perfumed stains.
If you cancel this contract, we will reimburse to you all payments received from you, without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Shipping costs for returns/exchanges will not be reimbursed unless there is a defect in the goods.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods.
Personalized items or custom-made items are final sale, and are excluded from exchange and returns.
The right to cancel does not apply to consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exclusive residence and address of delivery are located outside of the European Union.
For more details, please refer to right of withdrawal.CUSTOMER SUPPORT
In case you have any questions, please don't hesitate to reach out to hello@prinzberlin.com - we will get back to you as soon as possible.