TERMS & CONDITIONS
The following terms and conditions apply to all orders placed via our online shop. Our online shop is for consumers only.
These General Terms and Conditions (hereinafter referred to as "T&C") shall apply to all contracts concluded between a consumer (hereinafter referred to as "Client” or “you”) and Prinz & Co. GmbH, Munich (hereinafter referred to as "Seller” or “we”) relating to all goods and/or services presented in the Seller's online shop. A consumer is every natural person concluding a legal transaction for purposes that can predominantly be attributed neither to their commercial profession nor to their independent professional activity.
Business customers and Resellers are requested to contact us directly.
FORMATION OF CONTRACT; OPTIONS FOR CORRECTIONS; SAVING OF CONTRACT TEXT
You may place the products displayed in our online shop in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. By clicking on the order button, you submit a binding order to buy the goods contained in the shopping basket: Upon confirmation of payment by your payment provider (for details see below “Payment”), you will receive an order confirmation with a summary of your order and the invoice via e-mail. Upon transmission of the order confirmation a binding contract between you and us is concluded.
You can save the text of the contract with the order data and these T&Cs on a durable medium. For security reasons, the text of the contract cannot be accessed via the internet.
We only dispatch goods en route; pick up by the Client is not possible.
Goods are delivered to the delivery address indicated by the Client, unless agreed otherwise.
We reserve the right to make partial deliveries.
Should the assigned transport company return the goods to the Seller, because delivery to the Client was not possible, the Client bears the costs for the unsuccessful dispatch. This shall not apply if the Client exercises their statutory right to cancel effectively or if the delivery cannot be made due to circumstances within the responsibility of the Seller.
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.
Once your order has been shipped, you will receive an email including a tracking number. Upon receipt of the tracking number, you can expect delivery within 48h within Germany and 2-5 business days to other EU countries. Shipping times may vary and are not guaranteed, but we are working hard to get all orders out as quickly as possible. Please note that during promotional periods shipping may take longer than expected. Please also note that our hand-made collection is made-to-order and usually has a 1-2 week delivery time.
For a more detailed overview of our shipping terms, you can find more information here: https://www.prinzberlin.com/pages/versand.
Delivery costs may apply to the product prices displayed. They vary depending on the delivery location and are calculated and displayed at checkout. Further information on delivery costs, if applicable, is explained within individual product offers.
We accept payment by credit card and certain payment providers that may change from time to time. The accepted payment methods will be shown during the ordering process.
If you want to pay by credit card, you provide your credit card details during the ordering process. Your card will be charged immediately after placing your order.
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimize yourself with your access data and confirm the payment instruction. The payment transaction will be processed by PayPal after placing the order. You will receive further instructions during the ordering process.
In order to pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you have to be registered with the service provider Google, must have activated the Google Pay function, identify yourself with your access data and confirm the payment order. The payment transaction will be carried out directly after submission of your order. Further information can be found during the ordering process.
Payment of the invoice amount via the provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna") requires a successful address and credit check and is made directly to Klarna. Further information is provided with the respective payment option and in the ordering process.
In order to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is processed immediately after placing the order. You will receive further information in the ordering process.
TAXES AND DUTIES
Our products include VAT applicable to deliveries within the EU. The shipping costs however don't include customs and tax duties which may be charged in addition on import by the country the goods are shipped to. These duties usually depend on the order value and are the responsibility of the Client. We will not refund orders in case any such duties are not paid by the Client and the Client chooses not to pick up the order.
RETENTION OF TITLE
The purchased goods shall remain our property until full payment is made.
OUR RIGHT TO WITHDRAW
We reserve the right to withdraw from the contract in the event of incorrect or improper self-supply. This only applies if we are not responsible for the non-supply and if we have not concluded a concrete hedging transaction with the relevant supplier. We shall make all reasonable efforts to obtain the goods. In case of non-availability or partial availability of the goods, we shall inform the Client without undue delay and return any payments already made with regard to these goods.
YOUR RIGHT TO CANCEL
We understand that sometimes a style is just not the right fit for you. Don't worry, as long as the item is still in its original condition, you have a statutory right to cancel and return the goods for a refund if you are domiciled within the EU, the EEA or the UK at the time the contract is concluded.
Shipping costs for returns/exchanges will not be reimbursed unless there is a defect in the goods.
Detailed information about the right to cancel and how to exercise this right are provided in the Seller’s instruction on cancellation: https://www.prinzberlin.com/pages/widerrufsrecht.
CONDITION OF GOODS TO BE RETURNED
Items you wish to return must be in their original condition, with original packaging and all labels. For any loss in value due to handling of the goods that was not necessary to try them on, we may claim compensation from you up to the amount of the purchase price.
For products that have been worn, washed or altered in any way, we may thus refuse to refund all or part of the purchase price. Therefore, please be careful when trying on not to cause makeup and/or perfume stains.
Personalized items or custom-made items are final sale, and are excluded from exchange and returns.
HOW LONG DOES IT TAKE TO PROCESS MY REFUND?
Please note that there is no notification of receipt of goods returned. Once we receive your return, it will take 2-5 business days for your return to be processed. We will send you an e-mail when our team has processed your refund.
The refund can only be processed back to the original method of payment. Refunds from credit cards, PayPal and other payment service providers may take up to 10 business days to return to your account.
These T&Cs shall apply accordingly to the purchase and use of vouchers, unless expressly agreed otherwise.
Vouchers will be provided to the Client by e-mail. They can only be redeemed in the Seller’s online shop. They will not be redeemed in cash and are not subject to any interest.
If the value of the voucher is not enough for the order, the Client may choose one of the remaining payment methods offered by the Seller to pay the balance.
With regard to vouchers for which payment was made (e.g., a gift voucher), the goods value should meet at least the amount of the voucher. We will not refund the balance, but the balance can be used for future purchases.
With regard to vouchers, for which no payment was made (campaign vouchers), additional regulations apply as set forth in Section “ADDITIONAL REGULATIONS REGARDING CAMPAIGN VOUCHERS” below.
Vouchers are not transferable, unless provided otherwise. The Seller may conclude the transaction with discharging effect to the person who redeems the voucher in the Seller’s online shop. This does not apply if the Seller has knowledge or grossly negligent ignorance that this person is not entitled to or does not have the legal capacity to redeem the voucher.
If you purchase with a voucher for which no payment was made, any refund of the purchase price will be for the amount of the actual payment, which was invoiced after redemption of the voucher.
ADDITIONAL REGULATIONS REGARDING CAMPAIGN VOUCHERS
Vouchers which are issued by the Seller free of charge in the context of promotional activities and which cannot be purchased by the Client (hereinafter referred to as “campaign vouchers”) are typically valid only for a specific period of time and can only be redeemed within this period.
Individual products may be excluded from a voucher campaign if such a restriction is indicated in the conditions of the campaign voucher.
Only one campaign voucher can be redeemed per order.
The campaign voucher will not be redeemed if the Client, in the context of the legal right to cancel, returns goods paid fully or partially by a campaign voucher.
RESTRICTIONS ON LIABILITY
The Seller shall be liable in damages, whether based on contract or any other legal theory, only to the extent that the damage was caused by gross negligence or willful misconduct imputable to the Seller. In the event of death of a natural person or personal injury to the latter, the Seller shall be liable also for slight negligence in accordance with statutory law. In addition, the Seller shall be liable in accordance with statutory law for a slightly negligent violation of a Fundamental Duty under the contract, but such liability shall be limited to such damages as the Seller could have reasonably foreseen at the time of signing of the contract. “Fundamental Duties" as used herein comprise all duties, which must be fulfilled by the Seller in order to enable consummation of the contract and the achievement of its purposes and fulfillment of which the Client may reasonably expect in view of the content and purposes of the contract, such as the duty to consummate the contract in a timely manner and a manner which does not endanger the life or health or personal property of the Client and his family or household members. Limitations on our liability agreed in the contract or in these conditions shall apply also to the personal liability of our officers, employees or agents.
Any mandatory liability under the Product Liability Act and/or arising from a guarantee of properties shall remain unaffected
The law of the Federal Republic of Germany shall apply to the contractual relationship between the parties with the exclusion of its conflict of law principles and the UN Convention on Contracts for the International Sales of Goods (CISG). If the Client is domiciled in the European Union, the law of the country in which the Client is domiciled may also apply with regard to mandatory consumer protection provisions.
PLACE OF JURISDICTION
If the Client is does not have a general place of jurisdiction in Germany or if the Client’s place of residence or habitual abode is unknown at the time the action is brought, the Seller’s place of business shall be the sole place of jurisdiction for all legal disputes arising out of or in connection with the purchase contract and these T&Cs or their termination. However, the Seller shall be entitled, at its discretion, alternatively to take legal action against the Client in the courts having personal jurisdiction of the Client.